Refund Policy

Effective Date: [Insert Date]

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• The service was not delivered as agreed upon or was of unsatisfactory quality.
• The freelancer failed to commence or complete the project.
• There was a confirmed technical issue during payment processing that resulted in overcharging.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• If the service was completed and approved by the buyer.
• If the dispute window (7 days after job completion) has passed without a formal complaint.
• If the buyer simply changes their mind after a job has been started or completed.

3. Requesting a Refund

To initiate a refund:

• Contact our support team at [email protected] within 7 days of the job’s completion.
• Provide detailed information, including:
  • Job ID or transaction reference
  • Nature of the complaint
  • Any supporting evidence (screenshots, communication logs, etc.)

We will investigate the case and respond within 3–5 business days.

4. Dispute Resolution

In cases where there is a disagreement between a freelancer and a buyer:

• Hirepreneurs will act as a neutral third-party to review the case.
• Both parties may be required to submit supporting evidence.
• Our resolution will be final and binding in line with our platform’s terms.

5. Refund Method

If a refund is approved:

• It will be returned via the original payment method.
• Processing may take 5–10 business days, depending on your bank or payment provider.

6. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be updated on this page, and continued use of the platform indicates acceptance of the revised terms.